FAQ

PLEASE NOTE A DELAY IN THE MAIL DUE TO CORONAVIRUS


BAHA'I JEWELRY

Baha'i jewellery is jewellery which has a Bahá'í symbol on it. Usually there are two symbols that are use for this purpose: one is known as the "Ring Symbol" and the other is called the "Greatest Name" but they are both variations of the same Name. There are also items containing the 9 pointed star which is another Bahá'í symbol. You can read more about these symbols here.


ABOUT OUR PRODUCTS

What metals do you work with?

All of our items are made of sterling silver unless the product description states otherwise. In the case of items with stones, we include the name of the stones on each item page.

Do you work with gold?
At this time, we only make items with sterling silver.


PAYMENTS AND SHIPPING

How long will it take for me to receive my order?
Due to special circumstances at the moment, with the CoVid affecting deliveries worldwide, we will process orders as soon as we can but we can no longer use Registered post for your parcels. Which means we can send them in priority without a tracking number. We apprecaite your understanding and patience with this regard. Depending on your locations and local customs, you should have your order within 5 weeks of ordering. Please note that some times there are delays in this process due to unforeseen circumstances.

Can my order be sent as a gift?
Definitely! We love when customers choose our products to show love and affection to others. Since we already send each order in gift pouches and we don't include the invoice in our packages we can add a card with a message free of charge.

What methods of payment do you use?
Our preferred method is credit card, but you can also pay with PayPal. If you want to pay via Western Union, MoneyGram, Xoom or another method, please contact us first. Please note prices are higher on our Etsy store (95Gems.

Oops, why am I being charged import taxes?
Unfortunately we cannot foresee these charges. For customers in Latin America and some European countries, please note that you might be charged a customs fee.

Why am I being charged taxes at checkout?
All our customers making purchases to be sent to the USA will be charged GST despite the fact that the items are being sent from outside that country. This is the law and we have no control over it.

Can you customize orders?
We would love to help if you have a specific design in mind and want to make it a reality. Contact us and we will gladly have a look and assess whether we can do it for you.

What method of shipping will you use?
We mainly use the Swiss post, with the option of their track and trace services. Once your order is shipped, we will provide you with a tracking number and a link for you to trace your order.

What if my order gets lost in the mail?
Just contact us if you haven't received your order after 6 weeks, if the tracking number you were given does not work or if you haven't heard from us after that time, and we will contact the delivery company and find out what has happened. Rest assured that together we will find a suitable solution.

Is there a limit to the amount of items I can order?
No. We charge shipping for one item and then each additional item is $5 or sometimes free! The cost of shipping has been made standard worldwide.